Terms & Conditions
A Legal Disclaimer
Last Updated: March 2025
Welcome to VORNIX Security. By using our website (www.vornix.ae) and our services, you agree to follow these Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, do not use our services.
Effective Date: 17/03/2025
Company Name: VORIX Security
Website: www.vornix.ae
Headquarters: Dubai, United Arab Emirates
Applicable Worldwide
Welcome to VORNIX Security. These Terms and Conditions govern your use of our website (www.vornix.ae) and the security services we provide.
By using our website or engaging our services, you agree to comply with these terms. If you do not agree, please do not use our website or services.
We operate in multiple countries and adhere to the laws and regulations applicable in those jurisdictions, including but not limited to:
✔ United Arab Emirates (UAE) – Federal Laws on Security & Data Protection
✔ European Union (EU) – General Data Protection Regulation (GDPR) & Security Directives
✔ United Kingdom (UK) – Private Security Industry Act 2001 & UK Data Protection Act 2018
✔ United States (US) – Federal & State Security Laws (CCPA, Patriot Act, etc.)
✔ Other Countries – Local security and privacy laws as applicable
Introduction
VORIX Security is a Dubai-based security firm providing professional security services worldwide. Our services include:
-
VIP Close Protection
-
Event Security & Crowd Control
-
Corporate & Residential Security Personnel
-
Cybersecurity & Threat Intelligence
-
K9 Units & Surveillance Services
-
Fleet & Asset Tracking
-
Health & Safety Consultation
-
Panic Room Consultation
These Terms and Conditions apply to all clients, users, and visitors of our website and services.
Services Provided & Limitations
A. Security Services
We provide security solutions based on risk assessments, local laws, and client requirements. Our services are subject to:
✔ Legal compliance – Services provided must comply with local and international security laws.
✔ Availability – Service availability depends on location, security risks, and operational capacity.
✔ Client cooperation – Clients must provide accurate information and comply with security protocols.
B. Service Limitations & Disclaimers
-
Risk Management – While we provide expert security services, we cannot guarantee 100% risk elimination.
-
Legal Restrictions – Some services may be restricted or modified based on national security laws in different countries.
-
Service Denial – We reserve the right to refuse service if the request violates laws or compromises ethical security practices.
Client Responsibilities
By engaging our services, the client agrees to:
✔ Provide truthful and complete information related to security needs.
✔ Follow our security guidelines and instructions for safety.
✔ Not misuse security personnel for unlawful activities.
✔ Make timely payments as per contractual agreements.
🚫 Prohibited Client Actions:
-
Providing false information to security personnel.
-
Attempting to bribe or manipulate security officers.
-
Engaging in illegal activities while using VORNIX Security services.
-
Sharing confidential security information with unauthorised individuals.
Failure to comply may result in immediate termination of services without a refund.
Pricing, Payment, and Refunds
A. Pricing & Quotes
-
Service pricing is based on risk level, duration, location, and personnel required.
-
A detailed quote is provided after a security assessment.
B. Payment Terms
-
A deposit may be required before services begin.
-
Full payment terms are outlined in the service contract.
-
Late payments may result in service suspension or additional fees.
C. Refund Policy
Refunds are not guaranteed unless:
✔ VORNIX Security fails to provide the agreed service.
✔ A cancellation occurs due to reasons beyond the client’s control, subject to review.
Confidentiality & Data Protection
A. Confidentiality Agreement
We maintain strict confidentiality regarding:
✔ Client identities, locations, and security details.
✔ Security protocols and emergency response plans.
We do not disclose sensitive client information unless required by law.
B. Data Protection & Compliance
We comply with global data protection laws, including:
✔ UAE Personal Data Protection Law (PDPL)
✔ EU General Data Protection Regulation (GDPR)
✔ UK Data Protection Act 2018
✔ US California Consumer Privacy Act (CCPA)
All personal data is stored securely and only used for operational and legal purposes.
Liability & Legal Compliance
A. Liability Limitations
While we take every measure to ensure security, VORNIX Security is not liable for:
❌ Unforeseen incidents (e.g., terrorism, natural disasters, third-party actions).
❌ Losses resulting from inaccurate information provided by the client.
❌ Non-compliance with security recommendations by the client.
Our maximum liability is limited to the amount paid for services rendered.
B. Compliance with Local & International Laws
VORNIX Security operates in multiple jurisdictions and complies with:
✔ UAE Security Regulations – Governed by Dubai Police & Federal Laws.
✔ EU & UK Security & Privacy Laws – Including GDPR & industry regulations.
✔ US Security Laws – Including compliance with the Patriot Act & CCPA.
Clients must also comply with local laws when using our services.
Cancellation & Termination Policy
A. Client Cancellations
-
Clients may cancel services before deployment by notifying us in writing.
-
Refund eligibility depends on the stage of service delivery.
B. VORNIX Security Termination Rights
We reserve the right to terminate services without refund if:
🚫 The client fails to make payments.
🚫 The client engages in unlawful activities.
🚫 A security risk makes the job unsafe or illegal.
A formal termination notice will be provided in such cases.
Website Usage & Intellectual Property
-
All content on www.vornix.ae, including text, images, and service descriptions, is owned by VORNIX Security.
-
Users may not copy, distribute, or modify website content without permission.
-
Unauthorised website access, hacking, or spamming is strictly prohibited
Governing Law & Dispute Resolution
A. Applicable Law
These terms are governed by the laws of the United Arab Emirates and any applicable laws in the countries where we operate.
B. Dispute Resolution
✔ Disputes will be resolved through negotiation first.
✔ If unresolved, disputes will be settled through Dubai Courts or a relevant legal jurisdiction.